When employees can’t work, productivity stops. Acumen provides responsive IT support and help desk services for St. Louis businesses that rely on technology every day and need issues resolved quickly, clearly, and professionally.
Our support team handles the day‑to‑day problems that interrupt work—computer issues, email problems, connectivity trouble, and application errors—so users can stay productive and businesses can operate without constant disruption.
IT support is the human side of technology management. It’s the point where real people experience real problems—and need them fixed without friction.
Our help desk exists to:
If an issue requires deeper infrastructure changes or engineering work, it’s escalated internally with clear communication so nothing stalls or disappears.
Users can request help through defined channels such as:
Requests are logged, tracked, and assigned—so issues don’t rely on hallway conversations or memory.
Issues are prioritized based on impact to work. Every request has a clear owner until resolution, with documentation so recurring issues are easier to prevent over time.
Most issues are resolved quickly through secure remote support. When hands‑on assistance is required, onsite support is coordinated as part of the overall service model.
Support only works when users trust it. Our technicians focus on:
Our IT support model works especially well for organizations that:
Support is structured, repeatable, and dependable—so users know where to go and what to expect when something isn’t working.
Good IT support doesn’t exist in isolation. It works best when:
That foundation allows support to be faster, more predictable, and less disruptive for users.
At Acumen, IT support and help desk services are delivered as part of our Managed IT Services offering. This ensures the systems we support are properly maintained, documented, and secured—so support remains effective over time, not reactive and fragile.
If you’re evaluating Managed IT Services and want to understand how day‑to‑day support works for your users, this page outlines what to expect from the support side of the relationship.
Do you provide onsite IT support?
Yes. Most issues are resolved remotely, but onsite support is available when hands‑on work is required.
Do you support Microsoft 365?
Yes. Our help desk supports common Microsoft 365 user issues such as Outlook, Teams, OneDrive, and account access.
How do users request help?
Support requests are submitted through defined channels such as a ticketing portal, email, or phone—based on what’s established during onboarding.
Who owns issues that require deeper work?
All issues remain owned internally until resolved. Escalations are handled without hand‑offs that leave problems stuck.
If you’re considering Managed IT Services and want dependable IT support that users trust and rely on, we’re happy to talk through scope, expectations, and fit.
Call: 314‑333‑3330
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