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Managed IT Services for St. Louis Businesses

Proactive support, security-first management, and predictable monthly IT – built for small and mid-sized teams.

We deliver reliable IT services for St. Louis organizations—responsive support, secure systems, and steady improvements. From Cybersecurity and compliance guidance to well-managed projects, we help you reduce risk, keep users productive, and make technology easier to run.

What's included In Our Managed IT Services

Driving your business forward and optimizing performance

Strategic Partnership

Quarterly Reviews and Technology Roadmaps that align technology with your business goals. We prioritize improvements, plan upgrades, and provide clear recommendations to reduce risk and support growth.

Systems Management

We manage and maintain your network and core systems using documented standards. This keeps configurations consistent, reduces downtime, and makes issues easier to resolve.

Systems Monitoring

Proactive monitoring detects issues early and alerts our team so we can respond before they cause downtime. This helps prevent outages and keeps users productive.

Ensuring the continuity of your business - no matter the threat or disruption

Business Continuity / Disaster Recovery

Keep operations running during disruptions and restore systems fast after an incident. We plan priorities and recovery steps to minimize downtime and data loss.

Patches & Updates

Managed patching for Microsoft and key third-party apps to close security gaps and reduce downtime. We schedule, deploy, and verify updates to keep systems current and stable.

Managed Backups

We manage and monitor backups to protect your data from accidental deletion, hardware failure, and ransomware. Offsite and cloud options help ensure you can restore files and systems when needed.

Delivering remote and onsite support, systems design, cloud services, and hosting

IT Support

Fast, friendly IT support for St. Louis businesses—remote assistance, troubleshooting, and escalation when needed to keep users productive and minimize downtime.

IT Projects & Improvements

We design and implement business-specific IT improvements—planning changes, coordinating purchases, and rolling out updates with clear communication so your team stays productive.

Microsoft 365 / Cloud Management

Managed patching for Microsoft and key third-party apps to close security gaps and reduce downtime. We schedule, deploy, and verify updates to keep systems current and stable.

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Managed IT Services in St. Louis that Prevent Problems

At Acumen, we keep your IT stable and predictable through proactive monitoring, consistent patching, responsive support, and Cybersecurity-focused management. As a result, St. Louis organizations get reliable IT operations without having to build and staff an in-house team.

What’s included in our Managed IT Services

  • Help Desk & Remote Support: We provide friendly, responsive support for users and devices, so issues get resolved quickly and clearly.

  • Proactive Monitoring: We watch your systems for early warning signs and address alerts before they turn into outages.

  • Patch & Update Management: We apply operating system and third-party updates on a set schedule, which reduces downtime and closes common security gaps.

  • Backup & Disaster Recovery: We manage and verify backups, and we test recovery steps so you can restore systems confidently when it matters.

  • Network & Systems Management: We maintain standards-based configurations and handle routine maintenance to keep performance consistent.

  • Cloud Services Support: We administer Microsoft 365 and provide practical cloud guidance, so your team stays productive and secure.

  • Strategic IT Planning: We build an IT roadmap with budgeting and lifecycle planning, therefore your environment improves over time instead of drifting.

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Who this is for

Managed IT Services are a strong fit when you need consistent support and predictable operations without building a full internal IT team. In particular, we work well with:

  • Engineering firms that rely on stable networks, standardized endpoints, and clear change control to keep projects moving

  • Professional services teams that need responsive support, secure access, and reliable systems for client work

  • Non-profit organizations with complex operations that depend on dependable IT, documented processes, and accountability across departments

If your team is tired of recurring outages, slow response, or “random” issues, we’ll bring standards, documentation, and clear ownership—so IT stops being a distraction.

What onboarding looks like

We keep onboarding structured and transparent. First, we review your environment and confirm priorities. Next, we standardize the essentials so support is faster and outcomes are repeatable. Then, we document everything and transition support cleanly.

  • Discovery + environment review

  • Standardization: devices, patching, backups, and security baselines

  • Documentation + support handoff

  • Ongoing monitoring, reporting, and continuous improvement

 

Talk to Acumen

If you’re looking for Managed IT Services in St. Louis that improve uptime, reduce risk, and keep users productive, contact us to discuss scope and fit.

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Frequently Asked Questions

How do you price Managed IT Services?

Pricing is typically based on the number of users and devices. After a short discovery call, we’ll review your environment and provide a clear monthly price and scope so you know exactly what’s covered.

What is included in your Managed IT Services?

Managed IT is designed to keep your environment stable, secure, and supported. It generally includes help desk support, proactive monitoring, patch and update management, backup oversight, and ongoing administration of core systems. The exact package can vary by business needs—your proposal will list the specific deliverables and any optional add-ons.

Do you offer after-hours support?

We can provide after-hours support depending on your agreement and business requirements. During onboarding we’ll confirm your business hours, escalation contacts, and what constitutes an emergency, so critical issues are handled appropriately.

Do you support Microsoft 365?

Yes. We can manage common Microsoft 365 administrative needs such as user provisioning, security settings, mailbox support, licensing guidance, and ongoing operational support. If you have a migration or major change planned, we’ll scope that as a project with a defined plan and timeline.

How quickly can you start, and what does onboarding look like?

Most clients start with a discovery call followed by an assessment of devices, network, backups, and security posture. From there we standardize your environment (patching, monitoring, backup verification, security baselines), document key systems, and establish a support process for your team. We’ll give you a clear onboarding plan and timeline before work begins.

Can you work with an internal IT person (co-managed IT)?

Yes. We can operate as a support layer for your internal IT—handling monitoring, patching, backups, escalations, and specialized Cybersecurity tasks—while your internal staff focuses on day-to-day operations or strategic initiatives. We’ll define responsibilities clearly so nothing falls through the cracks.

Will you help us with Cybersecurity?

Yes—Managed IT and Cybersecurity are closely linked. We focus on reducing risk through patching, hardening, monitoring, and security-focused management. If you want deeper Cybersecurity coverage (e.g., endpoint detection, vulnerability scanning, DNS filtering, dark web monitoring), we’ll scope that and include it in your managed plan.

Do you require a long-term contract?

Yes. Many managed IT relationships use an agreement period so we can standardize and maintain the environment properly. We’ll be transparent about terms and expectations up front, including onboarding, service scope, and how changes are handled.

Do you handle backups and disaster recovery?

We manage backup strategy and monitoring so you’re protected from data loss and downtime. Depending on your environment, this can include backup verification, recovery planning, and periodic review of restore readiness. If you need a full disaster recovery plan, we can scope and implement it.

What kinds of businesses do you work with?

We support St. Louis–area organizations that rely on technology daily—including professional services firms, architects and engineers, business professional services, and nonprofits—that want consistent support, predictable operations, and reduced risk. If you’re tired of recurring issues, slow response, or unclear ownership of IT tasks, Managed IT is a good fit.

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